About a year ago, I got myself into a bit of a predicament involving numbers and money and my general inability to accurately compute "head math". To make a short story long, the issue first began when I submitted the wrong amount of money toward a gas company bill. I was in a hurry for no reason - probably because I was trying to quicken my shit up so I could continue obsessing about the work shoes Rigatoni left by the front door instead of placing them in their designated area - and mistyped on the final page where the payment is submitted online. Immediately after realizing my mistake, I was on the phone with the dreaded customer service department of said gas company. Dun Dun Dunnnnnnn.
Really, there is nothing worse than calling customer service. I mean, nothing.
"Angela" from the gas company and I had a thorough conversation about the situation and I (non-condescendingly) asked for the online payment to be cancelled so I could resubmit the correct amount in a new transaction. There is where the situation went down hill. "Angela" gave me two options: I could either cancel the payment before it hits the account (which will result in a $30 charge) or I could let the payment go through, cancel it, and resubmit it (which will also result in a $30 charge). Huh? At this point, I was just trying to understand my options, which sounded as though they were exactly alike but with different descriptive words being used to identify one from the other. For a minute it sounded like she was speaking Aramaic - which is a dead language that was practiced by Jesus and his minions. I repeated the options back to "Angela" and this is approximately where she tried to out-snark me.
After I decided that I would utilize option B and cancel my payment, "Angela" then told me that I will be "disciplined" if the amount I originally submitted cannot be taken out of my bank account. What is going on here? Hey "Angela", this is why I'm calling you in the first place: the amount I submitted online is about MUCHO dollars too much and that kind of cash isn't in my bank account this week. Listen up, you condescending bitch, do you or do you NOT work in customer service?
I had about enough of "Angela" so I started speaking in monologue form about how I have been with this shitty gas company for five years, all the while never having missed one fucking payment. Then I threw in the bit about how I was less than appreciative that I was being threatened with "discipline" when I was taking the right course of action by calling to sort out the issue in the first place. The motherless bag of shit they call "Angela" told me that beginning next month, I would have to send in a check via snail mail to pay my bill - I would no longer have the priveledge of conveniently paying my bill online. This was my "discipline".
OH NO! THE BIG BAD GAS COMPANY HAS ME LOCKED DOWN WITH DISCIPLINARY ACTION INVOLVING ENVELOPES AND STAMPS! MOMMY!
Seriously, I hope someone shits on her doorstep. What a bitch.
dude you have the worst luck with payments and companies... I would have been down to that office and in front of her desk lickity split and first stopped by her supervisor and demanded they witness what she did to me! That's is some grade A bull shit
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